FREQUENTLY ASKED QUESTIONS:
FAQ: Why do I need a remote controlled opener to release my pet? I’m not lazy!
Answer: By far the best reason to get an Easy Out Deluxe is the incredibly cool feeling you get every time you press the button from far away and immediately hear your pet bursting through their door and running excitedly to meet you! That never gets old and always feels great, especially when you see how happy and even proud they are when they get to you.
FAQ: OK, you say it’s a lot of fun, but are there any other practical benefits?
Answer: Yes, the Easy Out Deluxe can help many situations in many ways:
As a training aide: Whether it be an owner crate-training their new puppy, or a professional trainer teaching good manners or vital skills to puppies or dogs, the Easy Out is great for rewarding and reinforcing desired behavior. This may be a release for quiet calmness rather than rowdy noisiness, or learning to perform commands and skills such as “come” or “attack” (for K9 security training) at the correct moment (for example, after an extended “stay” command) – exactly when the smartphone or remote control button is pressed – without the need for a 2nd trainer.
When you get: a) up in the morning, b) home in the car, or c) tired of getting up! The inventor originally used it to release his puppy from her crate early in the mornings when she would wake up and start crying, without going down/up the 2 flights of stairs. He uses it now to let both of his dogs out when the family gets home from work or errands – or has finished dinner, without leaving the couch. Some customers love releasing their pet when they drive up to their home so he/she can meet them at the door with no barking to annoy the neighbors as they make their way out of the car, inside, and to the crate.
When you are leaving home in your car: Other customers have told of using it from their car to release their pet from its crate to have free roam of the house when they leave home after the garage door has fully closed, keeping their pets from running out the open garage door before they can get the car safely out, and also keeping them from jumping on their good clothes as they leave.
Rural areas: Other customers who live in rural areas have told of using it to release their dog after they’ve gotten sufficiently far away from their house in their car that their dog will not try to chase them, thus avoiding the risk of their pet getting accidentally and tragically run over.
Mobility issues: Another advantage is that for pet owners who are less mobile and/or aren’t able to bend down easily, the Easy Out lets them release their dog without walking up or down any stairs, bending all the way over/down to their crate on the floor to fiddle with the crate’s latches, or even getting out of bed or up from their recliner or kitchen chair.
Home Security: Some folks have expressed appreciation for the secure feeling they have knowing that if they ever hear any odd noises downstairs in the middle of the night, they can release their watch dog from its crate remotely to check things out instead of them, while they stay safely upstairs in bed, or even program their home security system to release their dog automatically upon sensing danger in the home
Pet Safety: The EasyOut Deluxe could also be used to release an owner’s pet from an area of the house that would otherwise be unreachable during a fire or other emergency, no matter where the owner was – say still at work – thus potentially saving their beloved pet’s life. This is truly an insurance policy that has a priceless benefit.
Avoid going out in the elements: Some users are able to avoid getting dressed up and going out in the elements to release their pet from a separated garage or kennel, which is great.
FAQ: Will the Easy Out Deluxe work on any type of wire crate?
Answer: The Easy Out Deluxe will work on the most common wire-construction pet crates that have door latches which lock and unlock via a simple lateral (i.e. right/left) sliding motion. It will not perform any lifting, twisting, or squeezing though, so if your crate requires you to perform any of these actions as part of opening the door, you will need to disable or remove those features and use lateral motion latches, as illustrated in the videos. The best way to get a definitive answer to this is to watch all the videos on YouTube via the links provided to see what motion the Easy Out Deluxe provides, and then compare that to your crate.
FAQ: Is the Easy Out Deluxe difficult to install? How long does it take?
Answer: The Easy Out Deluxe is simple to install and comes with thorough directions. One opener must be installed onto your crate’s door behind each latch. This can be done in less than 5 minutes per opener. There is a great video available via the YouTube links provided that shows the inventor installing one in 2 minutes. All that is necessary is to install 6 screws and 1 tie wrap. To use the smartphone option, a wifi switch must be purchased separately and its free app downloaded to your phone. Please contact the inventor if any questions about this part To use a timer, any standard commonly available AC outlet plug in timer will work, just plug the Easy Out Deluxe into the timer, plug the timer into your AC outlet, and you are done.
FAQ: What tools are required to install an Easy Out on my crate’s door?
Answer: All that is needed is a small Phillips Head screwdriver and a pair of scissors.
FAQ: How big is the Easy Out? Is it bulky or will it look odd on my crate?
Answer: Each Easy Out Deluxe door opener is roughly the size of a deck of playing cards and consists of only the opener box itself and a thin plastic mounting plate which goes on the inside of the crate’s door. Both are sleek and black so they complement most crates and are visually minimal and attractive. The remote is roughly the size of a large pack of gum.
FAQ: Is the Easy Out safe? Is there any way my dog/puppy can get hurt?
Answer: Once mounted correctly, the only part of the Easy Out the dog/puppy can physically come in contact with is the smooth surface of its interior plastic mounting plate, so he/she is completely safe. Even if he/she were to bite into the low voltage cords that run to the boxes, there is no risk of anything beyond a tingling sensation to their tongue or mouth.
FAQ: Does the remote work through walls and such? How far away will it work?
Answer: Yes, the Easy Out’s remotes are based on RF signals and as such they work through walls and other obstacles over fairly long distances, similar to common garage openers. It is not like a TV remote that works on infrared signals and requires a clear path between the remote and its receiver (TV). This allows the Easy Out to be used from up to 2-3 floors or up to 50 yards away from your pet’s crate. Of course, distance results will vary with the types of obstacles in the way, topography, etc., just like garage door openers.
FAQ: From where can I activate the Easy Out Deluxe with my smartphone?
Answer: Once a separately purchased wifi switch is installed, you can open your pet’s crate with your smart phone at any time from anywhere your phone has signal, either via wifi, 3G, 4G, etc.
FAQ: Are wifi switches hard to find, figure out or expensive?
Answer: Wifi switches are becoming more and more common and lower priced every day. They can now be found easily online for under $20, and at popular stores such as Best Buy, and via many different manufacturers on Amazon and elsewhere. They are not difficult to install either, taking only a few minutes to set up.
FAQ: Will the Easy Out Deluxe actually swing open my crate’s door, or just unlock it?
Answer: The Easy Out Deluxe will pull back your door’s latch rod and unlock it. It will not swing the door open. Your dog will quickly, easily, and eagerly learn to nudge open the door upon hearing the Easy Out Deluxe “click” as it is activated, and then run directly to you.
FAQ: Will my dog know to push open the door when the Easy Out Deluxe unlocks it?
Answer: After showing him/her only once or twice how the door can be pushed open after he/she hears the Easy Out Deluxe’s clicking sound, your dog/puppy will learn incredibly quickly how it works. The inventor’s dog is not particularly smart relatively speaking but picked it up immediately. Within literally 1 or 2 seconds of pressing the remote control button your dog will be through its crate door and on its way to you. If they happen to be soundly enough asleep to not hear the click, just call for them and upon waking they will immediately nudge the door to see if it is open after being released that way a few times.
FAQ: Will I still be able to lock and unlock my crate’s door latch manually?
Answer: Yes, other than the momentary times when it is pulling back your latch to open your door upon being activated by its remote control, the Easy Out Deluxe ss a totally passive device. That means you can open and close the latch as if it were not even installed.
FAQ: Can the Easy Out Deluxe get stuck, keeping me from opening the door manually?
Answer: No, there is no way the Easy Out Deluxe can get stuck or locked in any position.
FAQ: Will the Easy Out Deluxe work on things other than wire crates?
Answer: Yes, the Easy Out Deluxe can be adapted to control your pet’s access to a variety of enclosures by pairing it with simple, cheap, and commonly available barrel type slide bolt latches. Pictures on the home page shows what these latches look like, and there are several videos in the YouTube collection which show them in action with Easy Outs. The inventor uses this approach to let his own dog out of her plywood paneled pen every day. They may also be easily used to apply an Easy Out Deluxe to popular plastic transport carriers, modular “fence” type pet barriers, and much more.
FAQ: Will the Easy Out work outdoors as well as indoors?
Answer: As presently offered now right out of its package and without any non-included accomodations, the Easy Out Deluxe is not intended for use outdoors or in conditions where it might be subjected to rain or the elements. If protected from such elements in some manner by the user it would work; however, any buildup of ice on the latch it is intended to open will prevent the Easy Out Deluxe from having sufficient strength to pull back the latch rod.
FAQ: Can the Easy Out Deluxe be adapted for chain link kennels and/or fenced lots?
Answer: Yes, there is 1 video provided on YouTube which shows how this can be done.
FAQ: Will the Easy Out Deluxe work on those flaps you install in your door for dogs?
Answer: This question is best answered by watching the 3 Easy Out YouTube videos which address this question. The answer is yes it can, but you need to watch the videos.
FAQ: I’ve seen other door products that can be mounted into a household door and which open automatically when your pet comes near them, via a chip you attach to your pet’s collar. How is this product different or better than those?
Answer: There are 2 main differences between the Easy Out Deluxe and those products. First, they are designed to open whenever your pet approaches them, giving your pet complete control of when they come and go. The Easy Out Deluxe allows the pet’s master to control when their pet is released or given access to an area. Second, the Easy Out Deluxe is the only product available that works on common wire crates, sideways swinging pen doors, and more.
FAQ: I don’t like to fix things… what can make an Easy Out Deluxe stop working right?
Answer: If your Easy Out ever stops working, 99% of the time it will be because something has shifted such that there is friction preventing it from pulling back the latch rod To correct friction issues, you just figure out what is rubbing on what and eliminate that rubbing.
FAQ: I have 2 dogs, can I use the same remote to release both of them?
Answer: Yes, all Easy Outs work on the same frequency of RF signal… So if you press any remote’s button all Easy Outs in range will open together. This works well when you always want to release all of your dogs at the same time.
FAQ: I’d like to release my 2 dogs independently/separately. Can I do that?
Answer: Yes, we do this all the time. You just need to contact the inventor (see the “Contact Us” tab for email address) to request one of your 2 units purchased to have a 2nd RF frequency which will allow this.
FAQ: Suppose I try but I can’t get the Easy Out to work for me… Can I return it?
Answer: Yes, we want only happy customers and back up all Easy Out Deluxe purchases with a 100% satisfaction policy. 100% of the full sale price (not counting shipping) will be refunded upon receipt of any return within a full year of purchase.